Welcome to the Trend Carry FAQ section. Here, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you have additional queries, feel free to contact us at support@trendcarry.com.

1. What products does Trend Carry offer?
   We specialize in high-quality, stylish handbags designed for every occasion. Our collection includes a wide variety of styles such as tote bags, crossbody bags, shoulder bags, clutches, and more. Each piece is crafted with a focus on functionality, elegance, and durability, ensuring you find the perfect accessory to complement your lifestyle.
2. How long will it take to receive my order?
   Delivery times depend on your location and the shipping method selected:

Standard Shipping (Domestic): 6–10 business days.
Handling Time: 1–3 business days after placing your order.
Once your order ships, you’ll receive a tracking number to monitor its progress. Please note that delivery times may vary due to factors beyond our control, such as weather or carrier delays.

3. What payment methods do you accept?
   We offer secure and flexible payment options, including:

Visa (Credit and Debit)
Mastercard (Credit and Debit)
venmo
PayPal

All transactions are processed securely using PCI-compliant gateways to ensure your payment details remain confidential.

4. Can I cancel my order?
   Yes, you can cancel your order anytime before it is dispatched. To cancel your order, please contact us at support@trendcarry.com with your order details.

Once your order has been shipped, cancellations are no longer possible. However, you can initiate a return after receiving the item by following our Return Policy.

5. What is your return and refund policy?
   We accept returns within 30 days of the delivery date for unused and undamaged items in their original packaging. Personalized or customized handbags, as well as items marked as “Final Sale,” are not eligible for returns.

Refunds are processed within 10 business days after the returned item passes inspection. For more details, please refer to our Return & Refund Policy.

6. What if I order the wrong product?
   If you mistakenly order the wrong product, contact us immediately at support@trendcarry.com or call +1 ‪‪(831) 769-6456‬

If the order hasn’t been shipped, we’ll correct it for you.
If the order has already been dispatched, you can return the incorrect item within 30 days of delivery. The product must be unused, in its original packaging, and meet our Return Policy.
For a faster resolution, you may place a new order for the correct product while we process your return. Refunds for the returned item will be issued once it has passed inspection.

7. What if my order arrives damaged?
   If your order arrives damaged, inspect the package immediately:

Visible Damage: Reject the delivery and inform the courier.
Discovered Later: Contact us within 48 hours at support@trendcarry.com with your order number, a description of the damage, and photos of the product and packaging.
We’ll provide a resolution, such as a replacement or refund. If required, we’ll send you a prepaid shipping label to return the damaged item.

8. How do I track my order?
   Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment through the courier’s website or our Track Your Order page.

If you encounter any issues while tracking your order, reach out to us at support@trendcarry.com.

9. What should I do if I entered the wrong shipping address?
   If you realize you’ve entered an incorrect shipping address, contact us immediately at support@trendcarry.com.

If the order hasn’t been dispatched, we’ll update the address for you.
If the order is already in transit, changes may not be possible. If the package is returned to us, you’ll be responsible for the re-shipping costs.

10. How do I contact customer support?
    Our support team is here to assist you with any questions or concerns. Reach out to us via:

Email: Support@trendcarry.com
Phone: +1 ‪‪(831) 769-6456‬
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
We aim to respond to all inquiries within 24–48 hours.

Contact Information
Business Name: Trend Carry
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 ‪‪(831) 769-6456‬
Business Mail: support@trendcarry.com
Business Address: 200 First St, Elizabeth New Jersey 07206, United States

If you have additional questions not addressed in this FAQ, don’t hesitate to contact us. We’re here to help make your experience with Trend Carry exceptional!